NORTHERN WI: CUSTOMER TECHNOLOGY CONSULTANT


THIS ROLE:

The Customer Technology Consultant role will assist customers by defining the availability of Norvado services. 

Carry out marketing plans and strategies to increase the use and sale of Norvado services. 

Respond to customer inquiries on what services will best meet their needs. 

Interact with customers in person, by phone, email or through chat. 

Work as part of a team to help customers understand what products and services meet their needs. 

Work in a fast-paced office environment addressing customers’ needs and processing orders digitally. 

This position could be based out of our Cable or Phillips office, but also provides the opportunity to Work from Home if Internet speed and home office setup meets the needs of the position.

EDUCATION AND EXPERIENCES NEEDED TO BE SUCCESSFUL:

These are some qualities we are looking for in our Customer Technology Consultant.

Knowledge and skills usually acquired through a minimum of one year in a related field or the equivalent training and/or experience.

Two to three years of customer service experience.

Computer literacy including a working knowledge of Microsoft Office applications and software.

Requires a high level of attention to detail, schedules, and ability to prioritize multiple projects simultaneously.

Enthusiasm, energy, and the desire to help and educate our customers.

Ability to maintain confidentiality regarding company and customer data.

Strong written and verbal communication skills.

Establish and maintain effective working relationships.

BONUS QUALITIES:

Being knowledgeable of the following topics will help get you to the top of our list.

Two to three years of supervisory experience.

Knowledge of telephone company rates, procedures, and service offerings.

Basic understanding of rural telephone terminology, subscriber/community concerns, and changes in regulation and the marketplace.

INTERESTED?

Apply at https://norvado.com/employment-application/, shoot us a copy of your resume at jobs@norvado.com or give us a call at 715-339-7512.  The application deadline is Friday, October 7, 2022.

All qualified applicants shall receive consideration for employment without regard to age, race, religion, color, handicap, sex or physical condition, development disability as defined in Wis. Stat 51.05(5), sexual orientation as defined in Wis. Stat. 111.32(13m), or national origin. Norvado and its staff must comply with applicable federal, State, and local laws regarding discrimination and equal opportunity in employment, including but not limited to: (a) Title VI and VII of the Civil Rights Act of 1964, as amended; (b) The Americans with Disabilities Act of 1990, as amended, © federal laws described in Attachment A to this Agreement.