Click here to learn more and apply.
Job Description
We are seeking a Customer Service Leader (Parts Sales) to manage sales and customer service operations, ensuring timely quotes, new orders, proposal requests, and shipments for both domestic and international customers. This role will lead and mentor the Customer Service Representative (CSR) team, implementing best practices while driving performance and customer satisfaction.
Principal Duties and Responsibilities (Essential Functions)
Serve as the primary contact and account support manager for all customer accounts.
Resolve and negotiate parts-related invoices and customer issues to ensure mutually beneficial outcomes.
Address and resolve customer inquiries and complaints, utilizing available resources while balancing customer needs and financial responsibility.
Drive continuous improvement in response times, part availability, delivery, quality, and overall customer experience.
Proactively engage with customers, suppliers, and teams to enhance customer trust and retention.
Manage and maintain parts revenue, cost, and margins, aligning actions with financial goals.
Maintain and organize required documentation for both internal and external customer use.
Evaluate CSR training and resource needs to support customers and the team 24/7.
Foster a positive, rewarding team environment, ensuring urgency in meeting customer expectations.
Travel regularly to BW sites and customer locations (approximately 50%).
Beyond maintaining service excellence through coaching and team development, you’ll have the opportunity to enhance our Parts support system—from optimizing workflows to ensuring every customer interaction is exceptional. This role combines hands-on leadership across Wisconsin with the chance to transform how we support our customers and business.
Skills & Abilities
Strong verbal and written communication skills.
Excellent organizational skills and keen attention to detail.
Ability to multitask and prioritize effectively.
Bias for action and problem-solving mindset.
A change agent, capable of driving continuous improvement.
Ability to thrive in a fast-paced environment while maintaining high standards.
Positive attitude and ability to encourage and engage team members.
Ability to remain professional, calm, and thoughtful in all situations.
Proficiency in Excel, Word, Teams, PowerPoint, Outlook; familiarity with AS400, D365, and SAP is a plus.
Education & Experience
Bachelor’s degree preferred (Business, Sales, or related field).
Extensive experience in sales, customer service, and leadership.
Strong communication skills and the ability to work with demanding customers.
Proven ability to lead and engage teams effectively.
Experience in manufacturing or capital equipment sales & service is a plus.
Click here to learn more and apply.
(This post was last modified: 03-24-2025, 02:25 PM by My Northern Wisconsin.)
Job Description
We are seeking a Customer Service Leader (Parts Sales) to manage sales and customer service operations, ensuring timely quotes, new orders, proposal requests, and shipments for both domestic and international customers. This role will lead and mentor the Customer Service Representative (CSR) team, implementing best practices while driving performance and customer satisfaction.
Principal Duties and Responsibilities (Essential Functions)
Serve as the primary contact and account support manager for all customer accounts.
Resolve and negotiate parts-related invoices and customer issues to ensure mutually beneficial outcomes.
Address and resolve customer inquiries and complaints, utilizing available resources while balancing customer needs and financial responsibility.
Drive continuous improvement in response times, part availability, delivery, quality, and overall customer experience.
Proactively engage with customers, suppliers, and teams to enhance customer trust and retention.
Manage and maintain parts revenue, cost, and margins, aligning actions with financial goals.
Maintain and organize required documentation for both internal and external customer use.
Evaluate CSR training and resource needs to support customers and the team 24/7.
Foster a positive, rewarding team environment, ensuring urgency in meeting customer expectations.
Travel regularly to BW sites and customer locations (approximately 50%).
Beyond maintaining service excellence through coaching and team development, you’ll have the opportunity to enhance our Parts support system—from optimizing workflows to ensuring every customer interaction is exceptional. This role combines hands-on leadership across Wisconsin with the chance to transform how we support our customers and business.
Skills & Abilities
Strong verbal and written communication skills.
Excellent organizational skills and keen attention to detail.
Ability to multitask and prioritize effectively.
Bias for action and problem-solving mindset.
A change agent, capable of driving continuous improvement.
Ability to thrive in a fast-paced environment while maintaining high standards.
Positive attitude and ability to encourage and engage team members.
Ability to remain professional, calm, and thoughtful in all situations.
Proficiency in Excel, Word, Teams, PowerPoint, Outlook; familiarity with AS400, D365, and SAP is a plus.
Education & Experience
Bachelor’s degree preferred (Business, Sales, or related field).
Extensive experience in sales, customer service, and leadership.
Strong communication skills and the ability to work with demanding customers.
Proven ability to lead and engage teams effectively.
Experience in manufacturing or capital equipment sales & service is a plus.
Click here to learn more and apply.