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Job Description:
The Director of Quality will be responsible for developing the overall Quality Improvement Strategy and lead the team in the cross-functional adoption and execution of that strategy. In this strategic role, the Director of Quality will be the leader in developing and maintaining a quality management system to improve operating efficiency, quality and productivity in operations, to improve customer satisfaction, and to increase profitability in a safe working environment.
ESSENTIAL FUNCTIONS:
Develop the overall Quality Improvement Strategy and lead the management team in the cross-functional adoption and execution of that strategy.
Develop and maintain a business/quality management system to improve operating efficiency, quality and productivity in operations, to improve customer satisfaction and increase profitability in a safe working environment within the local business.
Continuously assess the overall Quality Management System, Quality Plan and Quality Organization to determine priorities for quality improvement.
Establish the key improvement priorities, and using a strategy deployment approach, develop and execute a cross-functional, strategic action plan to drive improvement.
Identify the leading sources of customer dissatisfaction.
Determine the underlying causes and develop/execute strategies to eliminate those causes.
Determine the true, systemic root causes of internal failure and Cost of Poor Quality (COPQ).
Execute a strategy consisting of well-planned and executed preventive actions that reduce COPQ and other forms of waste.
Drive improvements in process quality, production efficiency, and the elimination of the factors that drive variability and unforeseen disruptions.
Drive a strategy that incorporates standard work, effective training, and recurring process audits to ensure process discipline.
Establish and maintain appropriate KPIs that provide objective evidence of improvement
Participate in training and coaching teams in the standard quality improvement approach and quality management standard requirements to develop organizational capability.
EDUCATION & EXPERIENCE:
Bachelor’s degree in business, quality, continuous improvement, or related field.
10+ years of professional experience leading a Quality Organization in capital equipment manufacturing environment.
Experience with the execution of continuous improvement methodology such as Operational Excellence, Lean Manufacturing, Strategy Deployment, etc.
KNOWLEDGE, SKILLS, ABILITIES:
Requires the ability to independently resolve complex problems.
Requires ability to manage a skilled and diverse staff, communicate effectively, represent the organization, act decisively, and influence decisions of senior managers and customers.
Requires foresight to anticipate problems and recognize opportunities for cost-effectively improving operations.
COMPETENCIES
Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Drives Results - Consistently achieving results, even under tough circumstances.
Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Ensures Accountability - Holding self and others accountable to meet commitments.
Collaborates – Building partnerships and collaborating with others to meet shared objectives.
Decision Quality – Making good and timely decisions that keep the organization moving forward.
(This post was last modified: 2 hours ago by My Northern Wisconsin.)
Job Description:
The Director of Quality will be responsible for developing the overall Quality Improvement Strategy and lead the team in the cross-functional adoption and execution of that strategy. In this strategic role, the Director of Quality will be the leader in developing and maintaining a quality management system to improve operating efficiency, quality and productivity in operations, to improve customer satisfaction, and to increase profitability in a safe working environment.
ESSENTIAL FUNCTIONS:
Develop the overall Quality Improvement Strategy and lead the management team in the cross-functional adoption and execution of that strategy.
Develop and maintain a business/quality management system to improve operating efficiency, quality and productivity in operations, to improve customer satisfaction and increase profitability in a safe working environment within the local business.
Continuously assess the overall Quality Management System, Quality Plan and Quality Organization to determine priorities for quality improvement.
Establish the key improvement priorities, and using a strategy deployment approach, develop and execute a cross-functional, strategic action plan to drive improvement.
Identify the leading sources of customer dissatisfaction.
Determine the underlying causes and develop/execute strategies to eliminate those causes.
Determine the true, systemic root causes of internal failure and Cost of Poor Quality (COPQ).
Execute a strategy consisting of well-planned and executed preventive actions that reduce COPQ and other forms of waste.
Drive improvements in process quality, production efficiency, and the elimination of the factors that drive variability and unforeseen disruptions.
Drive a strategy that incorporates standard work, effective training, and recurring process audits to ensure process discipline.
Establish and maintain appropriate KPIs that provide objective evidence of improvement
Participate in training and coaching teams in the standard quality improvement approach and quality management standard requirements to develop organizational capability.
EDUCATION & EXPERIENCE:
Bachelor’s degree in business, quality, continuous improvement, or related field.
10+ years of professional experience leading a Quality Organization in capital equipment manufacturing environment.
Experience with the execution of continuous improvement methodology such as Operational Excellence, Lean Manufacturing, Strategy Deployment, etc.
KNOWLEDGE, SKILLS, ABILITIES:
Requires the ability to independently resolve complex problems.
Requires ability to manage a skilled and diverse staff, communicate effectively, represent the organization, act decisively, and influence decisions of senior managers and customers.
Requires foresight to anticipate problems and recognize opportunities for cost-effectively improving operations.
COMPETENCIES
Customer Focus – Building strong customer relationships and delivering customer-centric solutions.
Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Drives Results - Consistently achieving results, even under tough circumstances.
Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Ensures Accountability - Holding self and others accountable to meet commitments.
Collaborates – Building partnerships and collaborating with others to meet shared objectives.
Decision Quality – Making good and timely decisions that keep the organization moving forward.